TRAINING OVERVIEW

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The capacity to perceive, control, evaluate, and express emotions can create a more effective workplace where individuals and teams learn, problem solve, create, and develop strong interpersonal relationships. The well-being of an organization depends on understanding and using emotional intelligence successfully. In this course learn how to:
• Define emotional intelligence and understand its importance to the workplace
• Identify, decode, and manage emotions in the workplace
• Assess current emotional intelligence
• Create an action plan for moving forward with knowledge of emotional intelligence