Great service makes your customers understand you care about developing a long-term relationship that means more than just making a sale or solving an immediate issue. Focusing on customer service will increase repeat business, improve business reputation, set you apart from competitors, and improve employee morale. In this session you will learn:
• What customers expect and how to meet those expectations
• Common reasons why customers are dissatisfied
• Five customer service must-do’s
• Specific actions your business should take immediately to provide ‘Wow!’ customer service.