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Serving Difficult Customers

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TRAINING OVERVIEW

Being on the receiving end of a difficult customer is rarely a pleasurable experience. Learn ways to improve your organization’s image as a result of each of these difficult interactions. In this session we will:
• Classify and understand difficult customers
• Examine our own communication styles and how to use our strengths to serve difficult customers
• Explore principles and strategies that will make each difficult customer feel well-served

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